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Shipping policy

Shipping Policy

At Martenitza, we're committed to delivering your jewelry safely and efficiently. We proudly serve customers around the world, with a primary focus on the United States, United Kingdom, Canada, Australia, and Europe.

Order Processing

  • Orders are processed within 1–3 business days.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Estimated Delivery Times

Delivery times vary depending on your location.

Destination Estimated Delivery Time
United States 3–12 Business Days
United Kingdom 3–12 Business Days
Canada 3–12 Business Day
Rest of the World 5–20 Business Days

Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase. We may also offer free shipping promotions on selected orders from time to time.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available), allowing you to monitor your shipment's progress.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Martenitza cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

Delayed or Lost Packages

While we work with trusted shipping partners, occasional delays may occur. If your order has not arrived within the expected delivery timeframe, please contact our customer support team, and we'll be happy to investigate the shipment and assist you.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We're always happy to help and will respond as quickly as possible.

© 2026 Martenitza. All Rights Reserved.