TERMS AND CONDITIONS

Last Updated: October 10, 2026

1. INTRODUCTION

Welcome to Martenitza. These Terms and Conditions (“Terms”) govern your access to and use of our website, online store, and related services.

Throughout these Terms, “Martenitza,” “we,” “us,” and “our” refer to Martenitza. “You,” “your,” and “customer” refer to any person accessing our website or purchasing our products.

By visiting our website, browsing our collections, placing an order, or using any of our services, you agree to be bound by these Terms and our applicable policies. If you do not agree with these Terms, please discontinue using our website.

Please read these Terms carefully before making a purchase.

2. ELIGIBILITY AND USE OF OUR WEBSITE

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in a manner that does not violate the rights of others or interfere with the operation, security, or availability of our services.

You must not:

• Use our website for fraudulent, unlawful, or unauthorized activities.

• Attempt to gain unauthorized access to our systems, accounts, or customer information.

• Introduce malicious software or interfere with website functionality.

• Copy, reproduce, distribute, or commercially exploit our website content without our written permission.

• Provide false, misleading, or incomplete information when placing an order.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or services, subject to applicable law.

3. PRODUCTS AND PRODUCT INFORMATION

Martenitza offers jewelry and related accessories, including necklaces, earrings, rings, bracelets, and jewelry sets.

We make reasonable efforts to display product descriptions, photographs, colors, materials, dimensions, and other product information accurately.

However, the appearance of a product may vary slightly depending on your screen settings, device, lighting, photography, or manufacturing characteristics.

Product descriptions and images are provided for general informational purposes. Please review the available specifications and product details carefully before placing your order.

Unless expressly stated in the relevant product description, we do not guarantee that a product is made from a particular precious metal, gemstone, or other material. Any claims about material composition, gemstone authenticity, certification, or product performance are limited to the information expressly provided for that product.

We reserve the right to correct errors, update product information, discontinue products, or limit product quantities when necessary, subject to applicable law.

4. PRICING AND PAYMENT

All product prices are displayed in the currency indicated on our website at the time of purchase.

Prices, promotions, and product availability may change without prior notice. Any change will not affect an order that has already been accepted, except where required or permitted by applicable law.

Shipping charges, applicable taxes, customs duties, and other fees will be displayed at checkout where applicable or otherwise disclosed as required by law.

You are responsible for providing accurate billing information and ensuring that your selected payment method is authorized for the transaction.

We reserve the right to cancel or decline an order where there is a reasonable basis to suspect fraud, unauthorized payment activity, pricing errors, or other circumstances that prevent us from fulfilling the order lawfully. If payment has already been collected for an order that we cancel, we will arrange an appropriate refund.

5. ORDER PLACEMENT AND ACCEPTANCE

Placing an order constitutes an offer to purchase the selected products under these Terms.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to reject or cancel an order for legitimate reasons, including product unavailability, payment authorization issues, suspected fraudulent activity, inaccurate pricing, or delivery restrictions.

If we cancel an order after payment has been collected, we will refund the amount paid for the canceled order through the original payment method where possible.

Please review your order details carefully before completing checkout. Contact us promptly if you identify an error in your order or shipping information.

6. SHIPPING AND DELIVERY

Martenitza aims to deliver orders within the estimated timeframes below.

Estimated delivery times:

• United States: 5–10 days

• United Kingdom: 5–10 days

• Canada: 5–10 days

• Other international destinations: 7–12 days

These timeframes are estimates and are subject to the shipping method, order processing time, destination, customs procedures, courier operations, public holidays, and other circumstances beyond our reasonable control.

Unless expressly stated otherwise at checkout or in our Shipping Policy, the delivery estimates above refer to estimated transit time and do not necessarily include order processing time.

We will make reasonable efforts to fulfill and dispatch orders promptly. However, we cannot guarantee an exact delivery date unless a specific guarantee is expressly provided.

Customers are responsible for entering a complete and accurate shipping address and contact information. Martenitza cannot guarantee delivery when an incorrect or incomplete address is supplied. If an address correction or reshipment is possible, additional charges may apply where permitted by law.

If your order is delayed or appears to be missing, please contact us at contact@martenitza.com so that we can review the available tracking and delivery information.

For additional information, please refer to our Shipping Policy.

7. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

Martenitza serves customers in multiple countries. International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or required by applicable law, these charges are the customer's responsibility.

Customs procedures and local delivery requirements may affect estimated delivery times. Martenitza does not control the decisions or processing times of customs authorities.

Customers are responsible for ensuring that the products they order may lawfully be imported into their destination country.

Nothing in this section excludes any obligation or consumer right that cannot legally be excluded.

8. RETURNS, REFUNDS AND EXCHANGES

We want customers to be satisfied with their purchases. Return and refund requests are handled in accordance with our Refund and Return Policy and applicable consumer protection laws.

Please review our Refund and Return Policy before placing an order for information about return eligibility, time limits, product condition requirements, refund processing, and any applicable exclusions.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us at contact@martenitza.com with your order number and relevant photographs or other supporting information.

We will review the issue and explain the available options in accordance with our policies and applicable law.

Nothing in these Terms limits any mandatory statutory rights you may have as a consumer.

9. PROMOTIONS AND DISCOUNT CODES

Martenitza may offer promotional pricing, discount codes, seasonal offers, or other special promotions.

Unless expressly stated otherwise, promotional offers:

• Are subject to the specific terms communicated with the offer.

• May be limited by time, product, quantity, or eligibility.

• Cannot be combined with other promotions unless expressly permitted.

• Have no cash value where applicable law permits.

• May not apply to previous purchases.

We reserve the right to correct promotional errors and suspend or modify an offer where necessary, subject to applicable law and any obligations already incurred.

10. INTELLECTUAL PROPERTY

All content on this website, including text, product descriptions, graphics, logos, photographs, page layouts, designs, and other materials, is owned by Martenitza, its licensors, or the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes.

You must not reproduce, modify, publish, distribute, sell, or commercially exploit website content without prior written permission from the applicable rights holder, except where permitted by law.

Nothing in these Terms grants you ownership of Martenitza's trademarks, branding, designs, or other intellectual property.

11. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and social media platforms.

Third-party services may operate under their own terms, conditions, and privacy policies. Martenitza does not control all aspects of these external services and is not responsible for their independent content or practices, except where applicable law provides otherwise.

Your use of third-party services may be subject to additional terms imposed by the relevant provider.

12. PRIVACY AND PERSONAL INFORMATION

Your privacy matters to us.

When you use our website or place an order, we may collect and process information necessary to operate our store, process payments, fulfill orders, arrange delivery, provide customer support, prevent fraud, and meet legal obligations.

Our handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that your information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review the Privacy Policy for further details about the information we collect, how we use it, and the rights available to you.

13. WEBSITE AVAILABILITY AND ACCURACY

We aim to keep our website available, secure, and accurate. However, we do not guarantee that the website will always operate without interruptions, errors, delays, or technical issues.

Website content may occasionally contain typographical errors, outdated information, or inaccuracies. We reserve the right to correct such issues and update content when necessary.

We may modify, suspend, or discontinue any part of our website or services for maintenance, security, operational, or other legitimate reasons, subject to applicable law.

14. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not warrant that website access will always be uninterrupted or error-free, or that every technical issue can be resolved immediately.

Product-specific warranties, if any, will be stated in the relevant product documentation or applicable policy.

Nothing in these Terms excludes or limits any warranty, consumer protection, or other legal right that cannot lawfully be excluded or limited.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Martenitza will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Subject to applicable law, we are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, interruptions to transportation networks, government actions, customs delays, or disruptions to third-party services.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot legally be excluded or limited.

Where applicable law provides mandatory consumer remedies, those remedies remain available to you.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable expenses arising directly from your unlawful use of our website or your material violation of these Terms.

This section does not require you to indemnify Martenitza for matters caused by our own unlawful conduct or any other matter for which such responsibility cannot legally be transferred to you.

17. GOVERNING LAW

These Terms are subject to the applicable laws of the United Arab Emirates, to the extent permitted by law.

Nothing in this section deprives consumers of mandatory protections or rights available under the laws that apply to their transactions, including mandatory consumer protection rules in their country of residence.

Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, services, operational practices, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply from the effective date stated in the updated Terms, subject to applicable law. Your continued use of our website after an update does not override any rights that applicable law grants you.

We encourage you to review this page periodically.

19. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue to apply to the extent permitted by law.

20. ENTIRE AGREEMENT

These Terms, together with our applicable Privacy Policy, Shipping Policy, Refund and Return Policy, and any other policies expressly incorporated by reference, form the agreement governing your use of our website and services.

If a provision in another policy conflicts with these Terms, the applicable provision will be interpreted consistently with mandatory law and the specific subject matter of that policy.

21. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us using the details below.

Business Name: Martenitza

Email: contact@martenitza.com

Phone: +971 50 589 2737

Business Address:
Ras Al Khor Industrial Area 2, Dubai DU, United Arab Emirates

We will make reasonable efforts to respond to inquiries as promptly as possible.

Thank you for choosing Martenitza. We appreciate your trust and the opportunity to be part of your jewelry experience.